No, it is illegal for persons under the age of 18 to open an account and gamble with us.

This age limit is important to protect minors from the potential risks associated with gambling by promoting responsible gaming practices.

We are obliged to verify the age, as well as other personal data, of our users. If it is discovered that a minor has opened an account or accessed our platform, this account will be immediately closed and any winnings forfeited.

We count on everyone to ensure responsible fun. If you or someone you know is experiencing gambling problems, please Contact Us! There are resources available to provide all the support and assistance required.

For more information, please visit our Responsible Gaming section.

For a safe and fair gaming environment, only the account holder is allowed to open and access their account.

Sharing login details or granting others access is strictly prohibited. Keep your login information confidential and secure to comply with our policy.

Sharing your account with another person is strictly prohibited by BetGoals terms and conditions.

This may result in the suspension or termination of your account.

To protect your account and any associated funds, it is essential that you maintain the confidentiality and security of your login and personal information.

Information of this nature may not be disclosed.

• Log in to BetGoals.

• Navigate to My Profile on the homepage.

• Select the Personal Information section.

• Find your Preferences at the bottom of the page and tick the I want to receive information about promotions box to keep up with everything!

There is more than one way to unsubscribe from newsletters and promotional materials:

In your BetGoals account:

Through your email account:

You can also choose to stop receiving marketing material at each contact with BetGoals.

If you need further assistance to unsubscribe from newsletters and promotions, please contact our Customer Support Team, we will be happy to assist you.

There are several reasons why you may have stopped receiving communications and promotions from us.

• You may have unsubscribed in your BetGoals account settings.

To fix this is simple. Log in to your account and navigate to My Profile. Click on the Personal Information section, when you find Preferences at the bottom of the page, click on the I want to receive information about promotions option.

• There may be technical issues preventing promotions from being delivered to your account.

Check your Spam or Junk Mail folder.

Our emails may have been incorrectly filtered. To fix this, simply add us to your contacts or safe senders list, ensuring that our emails always appear in your inbox.

If you're not sure why you stopped receiving promotions, please contact our Customer Service Team, we'll be happy to help!

BetGoals only accepts players from certain countries. This may be one of the reasons why you have encountered difficulties logging in.

Below is a list of excluded countries.
You will not be able to register if you are from one of them.

Subject to change at the discretion of the administration.

Afghanistan, Albania, Bahamas, Barbados, Belarus, Bosnia and Herzegovina, Botswana, Burundi, Cambodia, Central African Republic, China, Congo, the Democratic Republic of the Congo, Cuba, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Ghana, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, Iran, Islamic Republic of, Iraq, Israel, Italy, Jamaica, Jordan, Laos, People's Democratic Republic, Lebanon, Libya, Lithuania, Mali, Malta, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Nicaragua, North Korea, Panama, Pakistan, Russian Federation, Serbia, Singapore, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Turkey, Uganda, UK, Ukraine, USA, Vanuatu, Venezuela, Yemen, Zimbabwe.

If none of the above applies, and you still encounter difficulties opening your account, please Contact Us.

There are several reasons why your account may be restricted/blocked.

The most common are:

If you would like to change your home address, either due to moving or incorrect typing, please send us an updated proof of residence.

Eligible proofs are:

Consumer bills such as water, electricity, gas, landline telephone, internet, bank statement, tax report, or correspondence from a central or local government authority.

This document should not be older than three (3) months.

ATTENTION. All four corners of any forwarded document must be visible.

The document must show your full address and your name as registered on your BetGoals account.