All you need to know about withdrawals

• How to withdraw?
  To make a withdrawal follow the instructions below:

  • Log in with your username and password.

  

  • Click on your name to go to your profile.

  

  • Select the Withdrawal tab.

  

  • Choose one of the available payment methods and enter the amount.

  

  • Click on Withdraw.

  

  Just follow the displayed instructions.
  
  For details on accepted payment methods, click here.
  
  Please note that your withdrawal method should be the same as the method you used to deposit, except for Boleto which does not accept withdrawals.
  
  To track your withdrawal timeline, please visit the Withdrawal Limits and Processing Time page.
  
  Should you require further assistance, please contact us.
• Withdrawals limits and processing times
  Check below the minimum withdrawal amounts for each available method and their processing times, once approved by BetGoals.

   

  Withdrawal Method	Minimum Withdrawal Amount	Maximum Withdrawal Amount	Processing Time
  	BRL 50	BRL 15,000	Instant (if the account is verified)
  	BRL 50	BRL 15,000	Instant (if the account is verified)
  	BRL 50 Via Astropay	BRL 15,000 Via Astropay	Instant (if the account is verified)
  	BRL 50	BRL 15,000	Instant (if the account is verified)
  	BRL 50	BRL 15,000	Instant (if the account is verified)
  	BRL 30	BRL 15,000	Instant (if the account is verified)
  	BRL 50	BRL 15,000
  	BRL 50	BRL 15,000
  CoinsPaid	BRL 50	BRL 15,000

   

  For further details on accepted payment methods please click here.

   

  AstroPay is not available for the following countries: Isle of Man, Luxembourg, Montenegro, Iceland, Malta, Estonia, Slovenia, Cyprus, Greece, Lithuania, Switzerland, Serbia, Bulgaria, Romania, Ireland, Slovakia, Finland, Czech Republic, Belgium, Latvia, Hungary, El Salvador, Honduras, Guatemala, Costa Rica, Zambia, Nepal, Egypt.
  
  It is important to note that the withdrawal method must be the same method used when depositing, with the exception of the Boleto, VISA, and MASTERCARD options which do not accept withdrawals directly, they will proceed automatically via Pay4fun for players in Brazil, for other countries, contact us via chat to check.

  
  If you need further assistance, please contact us.
• How to cancel a withdrawal?
  Withdrawal requests may be canceled and returned to your gaming account balance while the status remains in “Pending”. Once the withdrawal has been processed, it can no longer be reversed.

  • Click on your profile.

  

  • And then, click on the ‘Transaction History’ button, and after in "Pending withdrawals"

  

  • You will see a list of your pending withdrawal requests. Select any pending withdrawal request by clicking on it and click "Cancel"

  

  The withdrawal request will be canceled and the funds will be immediately returned to your gaming account balance.

  For assistance with withdrawals or any other matter, please contact our Customer Service Team.
• I can't withdraw
  If you are encountering difficulty when making withdrawals from your BetGoals account, please check the following topics before contacting support:
  
  

  • Verify if you have received an email justifying the failed transaction.
  • Verify if your account is pending verification.
  • Verify that the payment method you are trying to use is valid.
  • Verify if you have an active bonus that needs to be used before withdrawing.
    
    If questions persist, please do not hesitate to contact us.