General Information
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Sports Bet History
To check your betting history, follow the step-by-step below:
1. Click on the Sportsbook tab.
2. Click on All Transactions at the top of the platform.
3. Your betting history will then appear, and you can choose between all the bets placed or only the open bets.
If you have any questions or need any help regarding your bets, do not hesitate to contact our Customer Support team here.
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Sports Bonus Balance
To view the available bonus amount for Sportsbook in your account, follow the step-by-step guide below:
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Once logged into your account, access the SPORTSBOOK tab.
2. Click on Bonus History at the top of the platform.
3. Then, the balance of the currently available bonus will be displayed.
What does Bonus Max Redeem Amount mean?
Refers to the maximum amount that can be redeemed or withdraw from the bonus winnings once the wagering requirement has been met.What does Wagering Turnover Remaining/Total mean?
This is the amount of betting that you still need to complete in order to fulfil the wagering requirements of the bonus / Over the initial requirement. -
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Which sports can I bet on at BetGoals?
We provide an extensive range of sports for betting, catering to diverse interests.The following sports are some of the popular ones: Football (Soccer), Basketball, American Football (NFL), Baseball, Tennis, Volleyball, Golf, Hockey, Boxing/MMA, Horse Racing, Cricket, Rugby, Motor Sports (Formula 1, Nascar), Cycling, Darts, eSports (such as League of Legends, Dota 2, and others).
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Are there any bonuses or promotions available for sports betting?
Yes! BetGoals offers different types of bonuses and promotions, and you can check everything on our Promotions page.
We advise that you carefully read the General Bonus Terms and Conditions of a promotion or offer prior to attempting to activate it. -
How to request cashout?
Cashout is a tool offered by the casinos that allows the player to withdraw a bet placed before the match is finalized.
Please note that not all matches have this option available.
To request your cashout, follow the instructions below:- In your BetGoals account, click on the "Sportsbook" tab.
- Then click on "All Transactions".
- The "All Bets" tab will show all your placed bets, choose which one you want to cashout, click on the 3 dots on the right of the screen, and then click cashout.
- Check the changes and if you agree, click "cashout".
- You will receive a message that your cashout has been successfully received.
Placing Bets
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How can I see my bets?
In your account, click on the 'Open Bets' tab at the top of the page, this will show all your unsettled bets. To check the history of your bets, in your account click on 'Bet History' and select 'Sports Bet History'.
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How do I know if my bet has been accepted?
You can access all bets placed in your account via "Transaction History".If your bet is listed as active, then it has been accepted and you have a stake in the outcome of the event.It is important to keep in mind that there may be some delay between the time you place your bet and the time it appears in your account or on the betting ticket.
If you do not receive a confirmation or do not locate the bet in your account after a certain period of time, please contact the Customer Support Team for assistance. -
How can I cancel a bet?
Once a bet has been placed, it cannot be canceled.
In some games, there will be a cash-out option available which allows you to get your money back before the end of the event you are betting on.
We recommend you to be careful when making your choices, and check if a cash-out option is available before placing your bets. -
Can I place bets on live games?
Yes, we offer live betting options for games that are currently in progress.
Live betting, also known as in-play betting, allows you to place bets on various aspects of a game as it's happening, such as the next goal scorer, the next team to score, the outcome of the next play, and many other possibilities.
Live betting adds a new dimension to sports betting as you can observe the action and adjust your bets in real time based on the performance of the teams or players involved.
However, the odds may change quickly during live betting, so staying attentive and making fast decisions is important. -
One of my bets has been voided. What does this mean?
When a bet has been voided on your account, it means that you have been refunded your initial stake.
If you have a void selection in a system bet, this selection will be settled with odds of 1.00 and the rest of the system bet will have its odds recalculated. -
When will my bet be settled?
To ensure a correct settlement of the bets, there may be a slight delay but we will do our best to settle them as quickly as possible.
Before contacting us via chat, please check if the event has already finished and if it's been more than 1 hour since the end of the event, if yet the bets are not settled, please contact our Customer Support Team.
Types of Bets
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What is a single bet?
As the name suggests, a single bet is the simplest and most basic type of online betting. It consists of betting on the outcome of a single event.
Because of the result of a game, a single bet can either win or lose. Single bets can be reduced in risk by each-way betting, which pays out if your choice comes out on top.
For example, in a final result bet, also known as a 1x2 bet. This bets on whether the home team will win, draw or lose.
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What is a combination bet?
A combination bet, also known as an accumulator bet, is a bet in which a player places several selections in a single bet, but the selections do not need to be combined with each other. Each selection is a separate and independent bet, but are all included in a single bet.
For example, a player can bet on three different football matches in a single multiple bet, but the three selections are independent of each other and do not need to be related in any way, however, all the selections involved must have won for the bet to be considered a winner, if one selection loses, the entire bet is lost. -
What is a system bet?
System bets allow you to place multiple combination bets on a single betting ticket.
These combined bets are organized into a betting system, which may include various combinations of selections and outcomes.
The potential return is higher than on individual bets but lower than on combined bets.
This is because the betting system reduces the risk, as not all selections need to be winners for you to receive a payout. The potential payout depends on the number of winning bets and the odds of each selection.
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What is a handicap bet?
Handicap betting is a type of bet that balances the winning odds between teams or players in sports such as football, basketball, and tennis, this is done by adding an advantage or disadvantage to the final result.
This type of bet can be advantageous for players who wish to bet on teams with lower winning odds, but can be more complex than simple bets.
For example, in a football match between a very strong team and a weaker team, a bookmaker may offer a handicap of -1 for the strong team and +1 for the weaker team. This means that if a player bets on a strong team with a -1 handicap, the team will need to win by at least two goals for the bet to be a winner. On the other hand, if a player bets on the weaker team with a +1 handicap, the team must lose by one goal or win the match for the bet to be a winner.
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What is head-to-head bet?
Head-to-head bets are a type of sports betting where the player bets on who will win a match or competition between two opponents.
This type of bet is common in individual sports such as tennis, boxing, and horse racing, but can also be applied to team sports such as football and basketball, where two teams compete against each other.
If the bet wins, the player receives the return on the bet based on the odds offered by the bookmaker. Head-to-head betting is a simple option for players new to sports betting.
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What are odds?
Odds represent the probability of an event occurring in a sports bet. They are presented as a ratio between the bet amount and the potential return, indicating the amount of money the player can win if the bet wins.
Odds are expressed in different formats including decimal, fractional, and American. In general, lower odds represent a higher probability of the event occurring, while higher odds represent a lower probability.
Sportbook Policy
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Where can I find rules for the sportsbook?
To find all the rules about Sportbook, please visit our Terms and Conditions here.
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Is online sports betting safe?
Yes! You are using a trusted betting site to protect your personal information and funds.We have security measures in place to safeguard our customer's information, including encryption, firewalls, and regular security audits.
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What is the BetGoals policy on responsible gambling?
Our responsible gaming policies provide our players with security and quality while preventing potential gaming problems.Which are:
- Deposit limits: You can set a maximum deposit amount daily, weekly, or monthly.
For more information on how to apply limits to your account, click here. - Freeze Account: You can deactivate your account for a certain period, the options are 24 hours, 7 days, and 30 days. To freeze your account or reactivate it, please contact our Customer Support Team.
- Self-Exclusion: This tool offers you the option to deactivate your account for longer periods, between 6 months, 1 year, or permanently.
For more information, please contact us here.
- Deposit limits: You can set a maximum deposit amount daily, weekly, or monthly.