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Deposit Limits

  • How do deposit limits work?

    Deposit limits are a responsible gaming tool that we offer to help you gamble conscientiously.

    You can set daily, weekly, or monthly and these can be reduced, increased, or removed completely as required.

    If you set a deposit limit, once it is reached, you will not be able to make any deposits until the limit is reset.

     
  • How to apply / increase / remove / decrease my deposit limits?
    To apply / increase / remove / decrease your deposit limits, in your account, follow the step by step below: 

    • Then click on "Limits", and set your limits as you wish.
    • Click on "Save".
    Deposit limits can also be removed at any time when requested. Modifications such as increase and removal of limits will only take effect 24 hours after the request, however when limit reduction is requested the effect is immediate.
  • Do I have to set deposit limits on my account?

    Setting deposit limits in your account is not mandatory, however, it is suggested as it helps prevent overspending and harmful behavior.

  • I have reached my deposit limit, what can I do?

    If you have reached your daily, weekly, or monthly deposit limit, you will not be able to make any additional deposits until the limit is re-established.

    Deposit limits can be revised at any time, however, any modification will only take effect 24 hours after the request.

Freeze Account

Self-exclusion

  • What is self-exclusion?

    For most players, gambling is just a form of entertainment. However, for others, it can become an uncontrollable addiction.

    Self-exclusion is a responsible gambling tool used with the purpose of taking a longer break from gambling, your account will be inactivated and you will be unable to log in for the time you determine, being the minimum period of six months.

    This proactive measure can serve as a crucial first step towards gaining control over your gambling habits.

  • How can I self-exclude my account and for how long can I stay inactive ?
    To apply for the self-exclusion, please contact our Customer Support Team and we will set up everything for you, all you need to do is to choose the desired period: 6 months, 12 months, or permanently.

    Confirmation will automatically lead to logout from BetGoals site, for the period you have chosen.


  • Can I reopen my self-excluded account earlier?
    If you wish to reopen your account before the end of your chosen period, please contact our Customer Service Team.
    Your request will be reviewed by our responsible team, however, please be aware that there is no guarantee that your account will be reopened.
  • What happens when the self-exclusion period ends?
    Once the period you have selected for the self-exclusion is over, unless you have chosen to close your account permanently, your account will be automatically reopened and you can start playing normally.
  • What happens to my money if I self-exclude my account?

    To request any remaining amount you may have in your account, please contact our Customer Support Team and we will be happy to help.

Problem Gambling

  • What can I do if I think I may be gambling too much?

    If you feel like you're losing control when playing on our platform, it's important to take immediate action to alleviate the situation. Here are some actions you can take:

    • Set limits: Use the Deposit Limits feature to help you control the amount you want to spend.
    • Take a Time-out: Monitor your time spent on the site and set a time-out period for your account, you can set this by clicking here.
    • Self-Exclusion: If you want to block your account for longer periods, or even exclude it permanently, check the step-by-step here.
    • Seek support: Talk to someone you trust, friends and family, about how you're feeling.
      For professional advice, contact support organizations for people with a gambling compulsion, we have a full list here.
    • Visit our self-assessment page.

    Remember that gambling should be a form of entertainment and should not negatively impact your personal, social, or financial well-being. 

    We are here to help you and keep your time with us funny and safe!

  • Organizations that can help
    If you or someone you know is struggling with gambling and seeking support and advice, several professional organizations offer services to help.
    We highly recommend reaching out to one of the following reputable organizations for assistance:
    These organizations provide a range of resources, including helplines, online forums, and support groups to help individuals overcome their gambling addiction.
    Don't hesitate to seek help if you need it, taking the first step towards recovery can be difficult, but it's essential to prioritize your well-being.
     
  • Self-Assessment
    If you are not sure about your gambling activity please feel free to conduct the GamCare self-assessment test by clicking here.

    The assessment consists of statements to evaluate and give a score on a scale of 1-10 according to how much they apply to you.

    The result will provide you with a breakdown of how gambling is affecting your life and will give you personalized recommendations for your next steps.

    If you need help, contact our Customer Service Team or one of the professional organizations that we recommended here.