There are a few reasons why you might not be able to log in to your account.
Some common reasons include:
Incorrect login credentials: First, make sure your login information is correct, such as your email address and password.
Account blocked or suspended: Your account may have been blocked or suspended due to a violation of the casino's terms and conditions. Please contact our Customer Support Team to inquire about the status of your account.
Technical issues: The casino website or server may be experiencing technical issues that are preventing you from logging in. Try clearing your browser's cache and cookies, or access BetGoalsfrom a different device.
Geographic Restrictions: There may be restrictions in certain geographic regions and you may not be able to access your account from a restricted location.
If none of the above applies to you, please contact us and we will be happy to help.
If games aren't loading, it could be a problem with your internet connection.
If you're playing on a mobile device, make sure you have at least a 3G network or a fast Wi-Fi connection., or if you're playing on a computer, try connecting it directly to your router, rather than using Wi-Fi.
If that doesn't work, contact your internet service provider and check why your connection is slow, you can also try to clear your cookies and cache.
In case a game has been started but interrupted due to Internet disconnection, try reconnecting your device immediately.
If your bet was accepted before you run out of internet, the bet will be validated and your balance will be adjusted accordingly to the outcome of the round, but if for some reason the bet was not accepted, for example, you lost connection a few seconds before placing your bet, nothing will be deducted from your account.
If you were unable to reconnect before the end of the round, you can check the result of the game in your account, click on "Transaction History", and then in "Bets".
If you are playing slots, roulette, or other games where disconnection does not affect the outcome of the game, the round will conclude automatically.
Cookies are small text files automatically placed on your computer, smartphone, or other devices you use to visit a website or an application, which enable the website or the application to recognize visitors. The information stored in a cookie may relate to your browsing habits or may contain a unique identification number to allow the website to remember you on return visits.