• How to withdraw?
    To make a withdrawal follow the instructions below:
    • Log in with your username and password.

    • Click on your name to go to your profile.

    • Choose one of the available payment methods and enter the amount.

    • Click on Withdraw.

    Just follow the displayed instructions.

    For details on accepted payment methods, click here.

    Please note that your withdrawal method should be the same as the method you used to deposit, except for Boleto which does not accept withdrawals.

    To track your withdrawal timeline, please visit the Withdrawal Limits and Processing Time page.

    Should you require further assistance, please contact us.

  • Withdrawals limits and processing times
    Check below the minimum withdrawal amounts for each available method and their processing times, once approved by BetGoals.

     

    Withdrawal Method Minimum Withdrawal Amount Maximum Withdrawal Amount Processing Time
    50 BRL BRL 15,000 Instant (if the account is verified)
    BRL 50 BRL 15,000  Instant (if the account is verified)
    brazil_boleto_white_logo 1.png

    BRL 50
    Via Astropay

    BRL 15,000
    Via Astropay
    Instant (if the account is verified)
    BRL 50 BRL 15,000 Instant (if the account is verified)
    BRL 50 BRL 15,000 Instant (if the account is verified)
    brazil_pix_white_logo.png BRL 50 BRL 30,000

    Instant (if the account is verified)

    Group.png BRL 50 BRL 15,000

     

    visamaster_logo_white 1.png BRL 50 BRL 15,000

     

    CoinsPaid BRL 50 BRL 15,000

     

     
    For further details on accepted payment methods please click here.
     
    AstroPay is not available for the following countries: Isle of Man, Luxembourg, Montenegro, Iceland, Malta, Estonia, Slovenia, Cyprus, Greece, Lithuania, Switzerland, Serbia, Bulgaria, Romania, Ireland, Slovakia, Finland, Czech Republic, Belgium, Latvia, Hungary, El Salvador, Honduras, Guatemala, Costa Rica, Zambia, Nepal, Egypt.

    It is important to note that the withdrawal method must be the same method used when depositing, with the exception of the Boleto, VISA, and MASTERCARD options which do not accept withdrawals directly, they will proceed automatically via Pay4fun for players in Brazil, for other countries, contact us via chat to check.

    If you need further assistance, please contact us.
  • How to cancel a withdrawal?
    Withdrawal requests may be canceled and returned to your gaming account balance while the status remains in “Pending”. Once the withdrawal has been processed, it can no longer be reversed.
    • Click on your profile.

    • You will see a list of your pending withdrawal requests. Select any pending withdrawal request by clicking on it and click "Cancel"

    The withdrawal request will be canceled and the funds will be immediately returned to your gaming account balance.

    For assistance with withdrawals or any other matter, please contact our Customer Service Team.
  • I can't withdraw
    If you are encountering difficulty when making withdrawals from your BetGoals account, please check the following topics before contacting support:

    • Verify if you have received an email justifying the failed transaction.
    • Verify if your account is pending verification.
    • Verify that the payment method you are trying to use is valid.
    • Verify if you have an active bonus that needs to be used before withdrawing.

      If questions persist, please do not hesitate to contact us.