What is self-exclusion?
For most players, gambling is just a form of entertainment. However, for others, it can become an uncontrollable addiction.
Self-exclusion is a responsible gambling tool used with the purpose of taking a longer break from gambling, your account will be inactivated and you will be unable to log in for the time you determine, being the minimum period of six months.
This proactive measure can serve as a crucial first step towards gaining control over your gambling habits.
How can I self-exclude my account and for how long can I stay inactive ?
To apply for the self-exclusion, please contact our Customer Support Team and we will set up everything for you, all you need to do is to choose the desired period: 6 months, 12 months, or permanently.Confirmation will automatically lead to logout from BetGoals site, for the period you have chosen.
Can I reopen my self-excluded account earlier?
If you wish to reopen your account before the end of your chosen period, please contact our Customer Service Team.
Your request will be reviewed by our responsible team, however, please be aware that there is no guarantee that your account will be reopened.
What happens when the self-exclusion period ends?
Once the period you have selected for the self-exclusion is over, unless you have chosen to close your account permanently, your account will be automatically reopened and you can start playing normally.
What happens to my money if I self-exclude my account?
To request any remaining amount you may have in your account, please contact our Customer Support Team and we will be happy to help.