For how long can I freeze my account and how to do it?
Freeze your account is a measure to limit your access to your account and suspend your ability to play for a period of time determined by you.You can disable your account for 24 hours, 7 days and 30 days.To request your time out, please contact our Customer Support Team.
Can I reopen my frozen account earlier?
Yes, you can reopen your account before the end of your break period.To do so, please contact our Customer Support Team to submit your request.
What happens when the freeze period ends?
Once your freeze time ends, your account will be automatically reactivated and you can start playing normally.