• How can I see my bets?

    In your account, click on the 'Open Bets' tab at the top of the page, this will show all your unsettled bets. To check the history of your bets, in your account click on 'Bet History' and select 'Sports Bet History'.

  • How do I know if my bet has been accepted?
    You can access all bets placed in your account via "Transaction History".
    If your bet is listed as active, then it has been accepted and you have a stake in the outcome of the event.

    It is important to keep in mind that there may be some delay between the time you place your bet and the time it appears in your account or on the betting ticket.

    If you do not receive a confirmation or do not locate the bet in your account after a certain period of time, please contact the Customer Support Team for assistance.
  • How can I cancel a bet?
    Once a bet has been placed, it cannot be canceled.

    In some games, there will be a cash-out option available which allows you to get your money back before the end of the event you are betting on.

    We recommend you to be careful when making your choices, and check if a cash-out option is available before placing your bets.
  • Can I place bets on live games?

    Yes, we offer live betting options for games that are currently in progress.

    Live betting, also known as in-play betting, allows you to place bets on various aspects of a game as it's happening, such as the next goal scorer, the next team to score, the outcome of the next play, and many other possibilities.

    Live betting adds a new dimension to sports betting as you can observe the action and adjust your bets in real time based on the performance of the teams or players involved.

    However, the odds may change quickly during live betting, so staying attentive and making fast decisions is important.
  • One of my bets has been voided. What does this mean?
    When a bet has been voided on your account, it means that you have been refunded your initial stake.

    If you have a void selection in a system bet, this selection will be settled with odds of 1.00 and the rest of the system bet will have its odds recalculated.
  • When will my bet be settled?

    To ensure a correct settlement of the bets, there may be a slight delay but we will do our best to settle them as quickly as possible.

    Before contacting us via chat, please check if the event has already finished and if it's been more than 1 hour since the end of the event, i
    f yet the bets are not settled, please contact our Customer Support Team.

  • What happens if there is an incorrect settlement?

    If your bet has been incorrectly settled, please, contact our Customer Support Team and we will investigate the incident and take the necessary action to solve it.